Thank you for shopping at BusinessCog.shop, operated by Businesscog LLC.
We aim to provide high-quality office and work accessories along with a reliable shopping experience.
If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

For assistance, contact us anytime:
📧 help@businesscog.shop
📞 805-551-0259

1. Returns Eligibility

We accept returns for most unused and unopened office & work accessories within:

➡️ 30 days from the date of delivery

To qualify for a return:

• Items must be unused and undamaged
• Packaging and accessories must be intact
• The product must not show signs of wear or modification
• You must provide proof of purchase (receipt or order number)

Items that do not meet these requirements may be denied.

2. Non-Returnable Items

We cannot accept returns for:

• Used office supplies or accessories
• Items with missing packaging or parts
• Personalized or customized items
• Digital products (if applicable)
• Items marked as Final Sale
• Gift cards

3. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Missing items
• Incorrect

You must contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos or videos of the issue
• A brief description of the problem

We will provide a replacement, store credit, or full refund at no extra cost to you.

4. Refund Process

Once your return is received and inspected:

• We will notify you whether your refund is approved or denied
• Approved refunds will be issued to the original payment method

Refund Processing Time:

3–7 business days, depending on your bank or payment provider.

5. Return Shipping Costs

✔ BusinessCog Covers Return Shipping

If the product is defective, damaged, or incorrect.

✔ Customer Covers Return Shipping

If returning due to:

• Change of mind
• Wrong item ordered
• No longer needed
• Preference-based returns

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation may not be possible.

You may request a return once your item arrives (if eligible).

7. Exchanges

Exchanges are available only for defective or damaged items.
For all other cases, please return the item (if eligible) and place a new order.

8. Late or Missing Refunds

If your refund has not arrived:

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If you still need help, reach out to help@businesscog.shop.

9. Contact Us

For returns, refunds, or support:

Businesscog LLC
1595 Kearney Ave
Simi Valley, CA 93065
📧 help@businesscog.shop
📞 805-551-0259
🌐 https://businesscog.shop