INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us anytime by emailing help@businesscog.shop or calling 805-551-0259.
We typically respond within 24–48 hours.
What are your customer service hours?
Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
Emails may be sent anytime and are answered during these hours.
Where are you located?
Businesscog LLC
1595 Kearney Ave
Simi Valley, CA 93065
Please note: This is our administrative office and does not offer walk-in service or pickups.
I need help with my order. What should I do?
To receive the fastest resolution, include the following details in your email:
Your order number
Your full name
A description of the issue
Photos or videos (if your item arrived damaged or incorrect)
Send this information to help@businesscog.shop.
How quickly will I receive a response?
Most inquiries are answered within 24–48 hours.
Weekend or holiday emails may experience slight delays.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- EIN No. 92-3244938
- Address: 1595 Kearney Ave Simi Valley, CA 93065
- Phone: 805-551-0259
- E-mail: help@businesscog.shop